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Croatia · Software packages and information systems

Official title · Hrvatski

Produljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC)

MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE · Croatia

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Official summary · Hrvatski

Predmet nabave je korištenje programskih komponenti Jedinstvenog kontaktnog centra za novo ugovorno razdoblje na 12 mjeseci. Cilj je osigurati kontinuitet rada već implementiranih funkcionalnosti te transparentno urediti licenciranje procesno-orkestracijske, agentske, AI i chatbot komponente sustava JKC. Sukladno Tehničkoj specifikaciji utvrđen je opseg obnove Cisco komunikacijske platforme na kojoj se temelji glasovni kanal kontaktnog centra…

What is being procured?
Deadline Dec 8, 2026 11:00 UTC+01:00
Estimated value180,000 EUR
PublishedNov 6, 2026
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Official summary · Hrvatski

What is being procured?

Predmet nabave je korištenje programskih komponenti Jedinstvenog kontaktnog centra za novo ugovorno razdoblje na 12 mjeseci. Cilj je osigurati kontinuitet rada već implementiranih funkcionalnosti te transparentno urediti licenciranje procesno-orkestracijske, agentske, AI i chatbot komponente sustava JKC. Sukladno Tehničkoj specifikaciji utvrđen je opseg obnove Cisco komunikacijske platforme na kojoj se temelji glasovni kanal kontaktnog centra, uključujući telefoniju, SIP trunk, kontaktni centar za agente, snimanje i upravljanje kvalitetom poziva te pripadajuće usmjernike.

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TED · 771872-2026. Checked on Nov 6, 2026, 3:05 AM.
https://ted.europa.eu/hr/notice/-/detail/771872-2026

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TED · 771872-2026. Checked on Nov 6, 2026, 3:05 AM.

Data is restructured for easier reading. The official notice and procurement documents always prevail.

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