Official summary
What is being procured?
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business u
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Notice history
Procurement timeline
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Data is restructured for easier reading. The official notice and procurement documents always prevail.
Source and reliability
TED · 618420-2026. Checked on Sep 11, 2026, 6:05 AM.
Data is restructured for easier reading. The official notice and procurement documents always prevail.