Closed TED · Source · Language: Français

France · IT services: consulting, software, internet and support

Official title · Français

Solution type CCaaS - RETA

SNCF Gares & Connexions · France

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Official summary · Français

What is being procured?

SNCF Gares & Connexions souhaite régénérer son système RETA. Dans ce contexte, une consultation est lancée afin d’acquérir une solution type CCaaS (Contact Center as a Service), permettant le routage des appels des BAU (bornes d’arrêt d’urgence) vers les CGA (centres de gestion d’appels), et le traitement des appels des CGA via une IHM (Interface Homme Machine).

Deadline Jun 30, 2026 12:00 UTC+02:00
Estimated valueNot announced
PublishedJun 10, 2026
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Notice history

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  1. Competition notice Current notice

    · TED 398598-2026

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Data is restructured for easier reading. The official notice and procurement documents always prevail.

Source and reliability

TED · 398598-2026. Checked on Aug 22, 2026, 9:05 PM.

Data is restructured for easier reading. The official notice and procurement documents always prevail.

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