Official summary
What is being procured?
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…
Notice history
Procurement timeline
Follow the main stages and updates linked to this procurement procedure.
Data is restructured for easier reading. The official notice and procurement documents always prevail.
Source and reliability
TED · 374645-2026. Checked on Aug 22, 2026, 4:05 PM.
Data is restructured for easier reading. The official notice and procurement documents always prevail.