Zatvoreno TED · Izvor · Jezik: English

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Obavijest o rezultatu · TED 754350-2026 ·

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Nizozemska · IT usluge, softver, internet i podrška

Službeni naslov · English

Enterprise Service Management (ESM) Platform

Technische Universiteit Eindhoven · Nizozemska

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Službeni sažetak · English

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request…

Što se nabavlja?
Rok 12. kol 2026. 11:00 UTC+02:00
Procijenjena vrijednostNije objavljeno
Objavljeno1. lip 2026.
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Službeni sažetak · English

Što se nabavlja?

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…

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    · TED 374645-2026

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    · TED 754350-2026

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Izvor i pouzdanost

TED · 374645-2026. Provjereno 22. kol 2026. 16:05.

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