Virallinen yhteenveto · English
Mitä hankitaan?
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…
Suuntaa antava konekäännös. Virallinen yhteenveto on edelleen ensisijainen.
Virallinen yhteenveto · English
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…
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Lähde ja luotettavuus
TED · 374645-2026. Tarkistettu 22.8.2026 klo 16.05.
Tiedot on jäsennetty helpommin luettaviksi. Virallinen ilmoitus ja hankinta-asiakirjat ovat aina ratkaisevia.