Resumen oficial · English
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The Norwegian Parliament ́s current system for handling user enquiries, Footprints, is nearing the end of its technological lifetime and it no longer fulfils the requirements for modern, secure and effective case handling. For the users, the current situation means that enquiries need to be directed through several different channels – such as Footprints, email, telephone, SMS and physical attendance – which creates uncertainty as to where to address, who is following up, and what the status of the case is. In order to meet these challenges, the project New System for User Enquiries was established with the aim of acquiring and introducing a modern ESM platform (Enterprise Service Management), in which a new system for user enquiries is established as the first system on the platform. An E
Traducción automática orientativa. El resumen oficial sigue siendo la referencia.
Resumen oficial · English
The Norwegian Parliament ́s current system for handling user enquiries, Footprints, is nearing the end of its technological lifetime and it no longer fulfils the requirements for modern, secure and effective case handling. For the users, the current situation means that enquiries need to be directed through several different channels – such as Footprints, email, telephone, SMS and physical attendance – which creates uncertainty as to where to address, who is following up, and what the status of the case is. In order to meet these challenges, the project New System for User Enquiries was established with the aim of acquiring and introducing a modern ESM platform (Enterprise Service Management), in which a new system for user enquiries is established as the first system on the platform. An E
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· TED 348009-2026
Secciones modificadas: 2 Abrir el anuncio oficial ↗
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TED · 348009-2026. Verificado el 22 ago. 2026 11:05.
Los datos se reestructuran para facilitar su lectura. El anuncio oficial y los documentos de contratación siempre prevalecen.