Resumen oficial · English
¿Qué se contrata?
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call qu
Traducción automática orientativa. El resumen oficial sigue siendo la referencia.
Resumen oficial · English
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call qu
Gratis
Reciba las próximas licitaciones de este sector
Reciba nuevos anuncios que coincidan con sus criterios en un correo semanal. Revise o ajuste los criterios antes de activar su alerta gratuita.
Historial del anuncio
Cronología del procedimiento de contratación
Sigue las principales etapas y actualizaciones vinculadas a este procedimiento de contratación.
Los datos se reestructuran para facilitar su lectura. El anuncio oficial y los documentos de contratación siempre prevalecen.
Fuente y fiabilidad
TED · 568478-2026. Verificado el 24 ago. 2026 19:05.
Los datos se reestructuran para facilitar su lectura. El anuncio oficial y los documentos de contratación siempre prevalecen.