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Germany · IT services: consulting, software, internet and support

Official title · Deutsch

Helpdesk-Service

Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes · Germany

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Official summary · Deutsch

What is being procured?

Der Vertragsgegenstand umfasst die Bereitstellung von Serviceleistungen zum Betrieb des Helpdesk beim Auftraggeber am Standort München für die Dauer von 48 Monaten (Grundlaufzeit). Die Leistungen des Helpdesk bestehen im Wesentlichen aus dem 1st-Level Support, der Nutzung und Pflege des Knowledge Managements, dem Auftraggeber-spezifischen Servicecall-Management sowie weiterer Helpdesk-spezifischer Aufgaben aus dem IT-Bereich für über 2.800 Anwender.

Deadline Nov 30, 2026 09:00 UTC+01:00
Estimated valueNot announced
PublishedOct 29, 2026
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TED · 751090-2026. Checked on Oct 29, 2026, 11:05 AM.
https://ted.europa.eu/de/notice/-/detail/751090-2026

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    · TED 751090-2026

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Data is restructured for easier reading. The official notice and procurement documents always prevail.

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TED · 751090-2026. Checked on Oct 29, 2026, 11:05 AM.

Data is restructured for easier reading. The official notice and procurement documents always prevail.

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