Official summary
What is being procured?
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Ut
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- Read the complete documents and amendments
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- Check whether a site visit or meeting is required
- Review award criteria and their weighting
- Check available resources, budget and schedule
- Confirm the submission process and deadline
Find a Tender · ocds-h6vhtk-06f584. Checked on Sep 13, 2026, 1:07 PM.
https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-06f584
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Find a Tender · ocds-h6vhtk-06f584. Checked on Sep 13, 2026, 1:07 PM.
Data is restructured for easier reading. The official notice and procurement documents always prevail.