Closed TED · Source

Ireland · Business services: legal, marketing, consulting and recruitment

Official title · English

TR5622 – Electric Ireland Customer Care Support Services

Electricity Supply Board ( ESB ) · Ireland

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Official summary

What is being procured?

Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

Deadline Sep 17, 2026 12:00 UTC+01:00
Estimated value36,000,000 EUR
PublishedAug 18, 2026
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Notice history

Procurement timeline

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  1. Competition notice Notice being viewed

    · TED 569926-2026

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Data is restructured for easier reading. The official notice and procurement documents always prevail.

Source and reliability

TED · 569926-2026. Checked on Aug 24, 2026, 7:05 PM.

Data is restructured for easier reading. The official notice and procurement documents always prevail.

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