Opportunity summary
What is being procured?
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
Source and reliability
Source: official TED notice 569926-2026, last checked Aug 21, 2026, 9:06 PM. The original publication remains authoritative.
Data is restructured for easier reading. The official notice and procurement documents always prevail.