Contract Modification for Digital Services and Customer Relationship Management Platform

Official summary

What is being procured?

Cork County Council have agreed a 12-month extension for the provision of digital services and customer relationship platform to ensure the continuity of services in preparation for the re-procurement of such platform. The digital services portfolio resides within Corporate Services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform. The customer services section which comprises of the main county Hall switch and conta