Officiell sammanfattning · English
Vad upphandlas?
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…
Vägledande maskinöversättning. Den officiella sammanfattningen gäller.
Officiell sammanfattning · English
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk.…
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Källa och tillförlitlighet
TED · 754350-2026. Kontrollerad 30 okt. 2026 11:05.
Uppgifterna har strukturerats om för att bli lättare att läsa. Det officiella meddelandet och upphandlingsdokumenten gäller alltid.